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Technical Support Specialist


Sagenext Infotech LLC


Location

Noida | India


Job description

Company Description

Sagenext Infotech LLC is a leading Quickbooks hosting provider based in Augusta, GA with a global reach, offering cloud-based hosting solutions for tax and accounting software to CPAs, accountants, and tax professionals. With world-class cloud infrastructure, Sagenext provides optimal performance, speed, and security to help modern professionals make the most of their accounting and tax practice. The company has won several accolades like the rising star 2019, premium usability 2019 award, and many more, and is widely recognized for its responsive, authentic, and competent services.

Role Description

This is a full-time on-site role located in Noida for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. The role involves interacting with customers through various channels to understand and resolve their issues, as well as working closely with the internal teams to identify and resolve technical issues.

Qualifications
  • Technical support and troubleshooting skills
  • Strong analytical and customer support skills
  • A commitment to customer satisfaction and excellent communication skills
  • Ability to work independently and collaboratively with cross-functional teams
  • Experience with cloud-based technologies and hosting solutions
  • Ability to diagnose and resolve issues related to software and hardware
  • Good understanding of Windows OS, various software applications associated with accounting, and network technical setup
  • Bachelor's or associate degree in Computer Sciences or related field
  • Relevant certifications like A+, Network+, Microsoft Certified Professional (MCP) are preferred


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