COO & Functions
Location
Pune | India
Job description
Job Title: UXO Analyst
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
 Utilising Data science skills and tools to incept golden source reporting dashboards
 Through accurate real time dashboards with drillable data, provide gap analysis reporting which allows clear transparency on areas for improvement.
 Provides data and reporting analysis to the CS Leadership team,
 Drive implementation of service improvement plans with the Product Owners, which provide clear transparency of remediation plans and required actions for milestone delivery.
 Early notification and management of key risks and issues to relevant stakeholders.
 Leading automation opportunities, working with the automation team to implement in order to drive operational improvements.
What will you be doing?
• Creation of the golden source dashboards and associated reporting and analysis
• Data mining and automation
• Help to improve the customer experience through the customer journey with a customer to product to performance reporting view and analysis, identifying off track and opportunity areas.
• Understand how our customers are consuming our products
• Managing the day to day monitoring and reporting for area of Colleague Support services
• Undertaking data analysis to support operational performance and improvement
• Utilizing design skills to produce and maintain clear, articulate & insightful reporting, in order to best deliver analytic outputs & derived insights to internal and external stakeholders
• Actively driving improvements to ineffective or inefficient processes and procedures, applying Lean methodology and sharing best practices
• Improving technical knowledge and analytical capabilities through personal development and training, staying up to date with latest technology and techniques
• Working to identify appropriate use cases to drive insight and share best practices
What we’re looking for:
• Organisational awareness and understanding of how service stability can be maximised through leveraging technology and process.
• Can manage multiple data streams simultaneously; able to judge when and how to get into selective detail to evaluate progress or mitigate risks.
• Clear articulation of IT structure.
• Deep understanding of the internal and external environment related to own IT department/function:
• Can identify the specific functions and responsibilities and key customers and relationships of own IT department/function
• Good understanding and passion for improvement
• Adaptable and able to react and deliver at pace to changing priorities
• Demonstrates a wide knowledge of IT support.
• Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally – an influential communicator.
Skills that will help you in the role:
• Experience in quantitative & statistical analytics, undertaking data mining of large data sets through the use of scripting languages, with a willingness to learn new languages
• Reporting/SQL/Tableau
• Experience in optimizing and automating reporting, identifying appropriate opportunities to do so in order to drive capacity benefits
• Data reporting skills and fully conversant in associated technologies
• Identification of automation opportunities
• Conversant with service management and delivery best practices (e.g. ITIL).
• Clear articulation of IT structure and functions and the services and product
• Deep understanding of the internal and external environment related to own IT department/function:
• Able to identify, interpret and apply policies and standards
• Working knowledge of ITIL disciplines
• Expert level in Excel, able to create reports, pivots, tables, charts, v look ups etc.
Desirable skills/Preferred Qualifications:
 Data mining
 Automation
 Analysis, exec level communication and issue management
 Service Improvement planning and delivery management
 ITIL Service Management
Where will you be working?
Pune
#Data Engineering and Analytics
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