This position will be responsible for the service and maintenance of the Videojet machines installed at the customer locations.
Primary Responsibilities:
Attend breakdown calls in the region
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment s on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Oracle
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
Key Competencies
Technical Skills- To have an in-depth understanding of the company products and their compatibility; to be able to foresee technical issues, and generate solutions
Decision-making and coordination with other departments- To solve technical issues, and interact with key stakeholders for problem-solving
Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
Knowledge, Skills
Education - Diploma / Engineering.
Work experience - Minimum of 5 years of field service experience in an Indian or a multi-national company offering technical products
Should be familiar with Local language
Must have good communication skills proficiency in English
