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customer support executive


Eazy ERP Technologies Pvt Ltd


Location

Chennai | India


Job description

About the Company:

EAZY Business Solutions () was incorporated in 2007 in association with the Singhal Group one of NCR s most reputed companies in Financial Services and Real Estate Solutions. The Singhal Group has been at the forefront of creating brands such as Krish in Real Estate and offers a wide range

of financial consulting services in Personal Industrial Business and Institutional segments. Today with a team of dynamic and experienced professionals at its helm EAZY Business Solutions has become one of

the fastest growing ERP Product Project Development and IT consulting companies. It has a veritable PanIndia presence allowing great reach and accessibility to companies across the nation.

overall.

Job Title: Customer Support Executive

Location: HyderabadGurgaonChennaiMumbai

Key Responsibilities:

Client Relationship Management: Build and maintain strong longlasting relationships with clients. Understand their business objectives & day to day challenges to provide solutions & support.

Onboarding and Training: Guide clients through the onboarding process ensuring a smooth transition onto our platform. Provide comprehensive training to ensure clients are proficient in utilizing our solution effectively.

Account Expansion: Identify opportunities for account expansion & upselling additional products or services to meet client needs.

Issue Resolution: Address any client concerns or issues (Including field calls) in a timely & effective manner. Work closely with internal teams such as customer support & development team to resolve issues & provide head up on new development or feature release communication to clients on time.

Renewal Management: Proactively engage with clients to secure renewals on time. Monitor client usage & satisfaction levels to identify atrisk accounts.

Reporting & Analysis: Track & analyse key account metrics such as usage patterns & customer satisfaction scores. Provide regular reports & insights to Client side internal stakeholders to improve overall customer success.

Qualifications:

1. Bachelors degree in any discipline.

2. Minimum 1 year of proven experience in account management or customer success roles preferably within the SaaS industry.

3. Excellent communication & interpersonal skills with the ability to effectively engage with clients & internal Stakeholders. Proficiency in Hindi/English & any one of the regional languages amongst Tamil/Telugu/Malayalam is mandatory.

4. Strong email drafting & management skills.

5. Proficiency in Microsoft Office Suite particularly Excel & Word.

6. Ability to work under pressure in a fastpaced dynamic environment.

customer support,email,customer service


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