CeX Webuy.com
Location
Mumbai | India
Job description
Founded in 1992, CeX WeBuy Entertainment Private Limited is a leading UK based retail chain having operations in multiple territories across the globe with a strong foothold in the domain for the past 25 years. Serving customers through more than 600 stores in around 11 territories including UK, Europe and Asia with a manpower strength of over 6000 employees. We trade games, DVDs, gadgets, mobile phones, computing products, and flat panel technology with customers on the high street, providing a unique 2-way service.
We, at CeX WeBuy Entertainment Private Limited, are looking for a Senior Tech Support Engineer at our Lower Parel, Mumbai office.
Job Title:- Senior Tech Support Engineer
Location:- Lower Parel, Mumbai
Experience:- 5+ years
Shift Timings:- Two days off per week
Responsibilities include:
● Providing telephone, email, remote and on-site support for the business and end users.
● Responsible for ensuring that work is completed in line with our technical standards and best practices.
● Identify, respond and resolve incidents/problems affecting our systems and end users
● Perform advanced troubleshooting, root cause analysis and implement fixes where necessary.
● Staying up to date with our in-house applications and being our subject matter expert
● Involved in test plans and the managing of deployments and migrations.
● Assisting the introduction of new technologies and processes throughout the TSE team.
● Collaborate in building best practice policies and procedures (technical).
● Responsible for ensuring that all escalations are progressed and updated in accordance with our standards.
● Documentation of troubleshooting procedures, problem & issue resolution and known errors.
● Ensuring that escalations are raised in a timely manner to the relevant department as and when required.
● 24/7 availability during on-call support.
● Working with the TSAM to ensure the smooth operation of the TSE team.
● Attend and participate in all departmental meetings/training initiatives.
● Investing in the development of the TSEs by mentoring and sharing technical knowledge.
● Keeping up to date with the latest technologies.
● Managing and performing system maintenance in line with defined best practice.
● Help scope, plan, and write technical proposals for projects.
Required Skills:
● Windows Server OS experience.
● Advanced Networking Skills.
● Excellent verbal/written English communication skills.
● Experience supporting overseas customers.
● Knowledge of advanced Active Directory administration & GPO settings.
● Strong knowledge of G Suite.
● Good knowledge of Cloud environments e.g. AWS or Google Cloud Platform.
● Basic exposure to Linux.
Desired skills:
● Team Leadership skills
● Verbal/Written Spanish Communication
● MacOS & Chrome OS experience.
● Knowledge of enterprise antivirus products.
● Ticketing system management experience
● Cisco Meraki
Apply: Interested candidates kindly email your updated resume to [HIDDEN TEXT]. For
additional information call us at 7738096814/7738096176/9967204923/7738294586.
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