Customer Support Executives (US Process)
Location
Kerala | India
Job description
We Are Looking For Customer Support Executives(US Process)
Location: Infopark, Kakkanad, Kochi
Salary: 17,000/- to 25,000/- Per Month
Qualification: Any Degree
Experience: 0 to 4 years in BPO
Work: 5 Days/Shift/Cab Available
Candidate should have excellent fluency in English
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Requirements
- Candidate should have excellent fluency in English
- Willing to work in Night Shift
Benefits
- Commuter assistance - Cab Availability
- Health insurance
- Life insurance
- Provident Fund
- Yearly Bonus
Job tags
Salary
