Performance review of callers on daily weekly monthly basis
Plan for absenteeism in the team and ensure smooth work flow
Liaise between different departments
Skills Required : Good communication skills, Knowledge of Ms Excel , Good Leadership skills, Knowledge of collections process, Passionate towards achieving targets Education/Qualification : Any Graduate Role :
On-the-job Product Training of new joinees
Maintain MIS for Allocated Pool
Tracking Callers productivity
Inspire / motivate callers to achieve targets
Sending Pick-up files to FPRs
Co-ordinate with product field FPRs
Identifying critical cases and act accordingly
Prepare strategies for achieving Team targets
Coordinate with Collection agencies
Handling Escalation calls /agitated customers
Performance review of callers on daily weekly monthly basis
Plan for absenteeism in the team and ensure smooth work flow
