---

---

Location

India | India

---

Job description

DESCRIPTION

JOB DESCRIPTION:
Buyer Risk and Compliance Global Quality Organization is seeking a dedicated, hardworking and highly analytical candidate to join the team as a Quality Specialist. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating QA data and proactively providing Quality Updates to the leadership team.

Key job responsibilities
Key Responsibility Include:
. Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
. Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
. Communicate with external customers, financial institutions via phone and/or email during the audit process. (Applicable as per the Investigation SOP).
. A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
. Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
. Engage with global stakeholders and peers, and drive Calibration efforts across sites.
. Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
. Drive projects on automation to reduce QA manual efforts and improve QA yields.
. Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
. Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
. Take proactive ownership when identifying process gaps/ defects - if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
. Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

About the team
The Audit and Insight team audits the Seller registration,verification and compliance checks for different market places. We also generate insight and give recommendations for process improvements to enhance seller experience,efficiency improvement,operational excellence.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, IND | Bangalore, KA, IND

BASIC QUALIFICATIONS

Bachelor's degree with B2.2 certification in German
Speak, write, and read fluently in German
Experience with Microsoft Office products and applications
Experience with Excel
Advanced computer literacy in Microsoft Office applications, especially MS Excel
Attention to detail and high capability to work on different projects in parallel
Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
Excellent analytical, problem solving and logical reasoning skills
Excellent communication skills in written and oral German with the ability to face external and internal partners in a professional and mature manner
Interest in e-Commerce/Online business
Passion for innovation, automation and operational excellence

PREFERRED QUALIFICATIONS

Ability to write macros in MS Excel aimed at improving processes

---

Job tags

---

---

Salary