Operations Director

Location

Mumbai | India

Job description

Job Title : Operations Director

Location : Mumbai, India

A LITTLE BIT ABOUT THE ROLE:

The Operations Director is a member of the U-Studio Mumbai Leadership Team and a key part of the local operations function for the Asia-Pacific region. They will be responsible for establishing and managing the creative production processes for a large-scale multi-disciplianry team, ensuring delivery excellence towards meeting our project margin targets, driving improved account health and meeting our gross margin targets.

While Regional Operations is already in place, the Operations Director will partner closely with them to tie things together at a local level. This is a pivotal role within the agency and will ensure the smooth creation of great work that we can all be proud of.

WHAT YOU WILL BE DOING:

• Establishing and managing all of the processes for a multi-disciplinary studio team.
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget.
• Accountable for teams meeting their billability, productivity and clientability targets.
• Identifying, developing and implementing process solutions and workflow patterns.
• Day-to-day role in shaping and progressing the efficiency of the studio and proactively identifying and implementing improvements to processes.
• Leading the implementation of global program rollouts for the studio in a locally tailored fashion, working closely with Global Programme Directors, Regional Operations and other support teams.
• Implementinging global & regional processes & best practices that boost productivity locally.
• Maintain and support all the clients Brand guidelines and standards as specified and manage the quality control across the studio.
• Responsible for relationship management, cost, quality, and delivery of third-party vendors
• Mentoring junior team members and lead with a strong, exemplary work ethic, to ensure best practices are followed at all times.
• Manage the flow of team-wide communications, ensuring information is disseminated through discipline teams as appropriate.

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:

Knowledge & Skills Required:

• A minimum of 10 years in Project / Programme Management or Agency Operations.
• A demonstrated history of being both process-driven and result-focused .
• A passion for defining, implementing, and controlling for quality.
• Comfortable working in a a high paced, dynamic Global environment set-up across regions, cultures & time-zones, with the ability to adapt to different sceanrios
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
• Fundamental grasp of project management methodologies.

A LITTLE BIT ABOUT US:

OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work.

The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office and solve their problems collaboratively.

OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace.

OUR VALUES AND HOW TO LIVE THEM:

Ambition – you look for opportunities to deliver greater value to those around you.

Imagination – you identify a range of solutions to problems.

Inclusion – to be actively pro-inclusive and anti-racist across our community, clients and creations.

Inspiration – you lead by example and encourage others to do the same.

Learning – you have excellent listening skills that helps you to learn from our clients and those around you.

Results – you accept responsibility for your actions.

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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