Location
Gurgaon | India
Job description
Job Description
About Us IRunway (Erstwhile UnitedLex) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.
Kindly go through our company website: Requirements & Competencies - Bachelor's Degree, Polytechnic Diploma, or Equivalent Experience
- 4+ years as System Administration in a Medium to Large Enterprise Environment
- 2+ years of experience in a virtualization environment
- Industry certifications such as A+, Network+, Security+, MCTS, MCSA, ITIL V3, etc. a plus
- Troubleshooting, analysis, and creative thinking skills.
- Understanding of client server technology
- Skills and knowledge in Windows server operating systems.
- Good knowledge of Windowss Server OS and services (DNS, DHCP, AD, LDAP, ADFS, CA, IIS, etc.).
- Experience with Microsoft cloud solutions such as Office 365, Teams, and Azure a plus.
- Experience with enterprise backup technologies such as Veeam a plus.
- Experience with other enterprise level technologies such as multi-factor authentication, MDM solution, virus protection, file sharing solutions, server virtualization, etc.
- Good knowledge and experience with VMware server virtualization technologies; VCP certification a plus
- Knowledge and experience with VDI solutions a plus.
- Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
- Knowledge on Network topology and working on network domain is a plus.
- Quick learner, self-starter, the ability to work independently and as part of a team.
- Able to work within time constraints and follow set processes and procedures.
- Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
- Advanced level analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ready to work in 24X7 shift.
Responsibilities - Responsible for supporting day-to-day operations of the systems within the scope of the System Administrators Team.
- Provide Level 1 & 2 support for Windows servers, and enterprise 3rd party systems.
- Support and maintain core Windows Server OS and services including AD, DHCP, DNS, LDAP, ADFS, etc
- Support and maintain Microsoft cloud solutions such as Office 365, Teams, and Azure.
- Managing, and troubleshooting Windows servers.
- Manage patching of Windows servers and other supported systems as required.
- Assist in the decommissioning of servers and system resources as needed.
- Maintain and create documentation as required.
- Diagnose problems and escalate technical support where appropriate. Own the problem and the resolution promoting end-user satisfaction.
- Provide timely responses and status updates to end-user and management requests.
- Follow set policies and procedures when working incidents/requests and ensure proper hand-offs when required.
- Maintain a professional attitude and provide excellent customer service at all times.
Maintain a good work ethic and assisting other engineers and senior staff when needed.
About Us UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.
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