Location
India | India
Job description
Job Title
ServiceNow ITOM Architect
Must Have Experience
· Solutioning and Design the ITOM solution using industry best practices
· Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
· Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
· Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
· Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
·3rd party software integrations with ServiceNow
· Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
· MID Server management experience
· Experience in multiple ServiceNow implementations
· Lead the configuration and customization of ServiceNow instances.
Good to have Experience
· Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
· Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
· Understanding of Application and Technology Portfolio Management
· Experience with discovery technologies (ADDM, TADDM, UD, etc.)
· Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
· Experience of custom applications development
· Experience in working on Performance Analytics
· Design and modification of ServiceNow Service Portal.
· Domain Separation and designing the Process and data flow within various domains
· Knowledge of LDAP/Active Directory/SSO.
· Review existing set up and provide best practice recommendations in line with the OEM
· Monitor health, usage and compliance of ServiceNow systems.
· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
· Experience with HTML coding and Jelly script strongly preferred
· Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
· Self-starter and innovator.
Academic and Professional Experience
Professional
·5+ years of experience with ServiceNow required
·8+ years of experience with IT Industry required
Academics
· Certification as ServiceNow System certified administration
· CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
· Certified Implementation Specialist- ITSM
· ITIL Foundations certification is preferred.
· Bachelor’s degree or equivalent combination of education and experience.
Job tags
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