2coms
Location
Bangalore South | India
Job description
Hi,
The positions below are open for one of our MNC Clients for Bangalore Location.
About The Client-
Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services.
Must Have-
Experience - 6 Months
Salary - Negotiable, will discuss over call.
Qualification - BE/BTech/BSc in IT or MSC in IT.
Location - Bangalore (Work From Office)
Notice Period - 15 Days
Role: Application Tech Support Practitioner
Project Role Description: Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Must have Skills: Service Desk Management,
SSI: Service Desk Voice Support NON-SSI
Good to Have Skills :SSI: NON-SSI
Job Requirements :
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Technical Experience :
a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to three years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Job tags
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