Customer Service Executive - DC, Technology & Operations
Location
Mumbai | India
Job description
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose - Making the trade transactions in unit of Trade finance ops for the bank
Key Accountabilities - Monitoring and Processing of Trade finance export/Import transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines
Job Duties & Responsibilities - Monitoring and Processing of Trade finance transactions
- Knowledge of EDPMS/IDPMS processing
- Strengthen relations with the various stake holders and the client facing branches to resolve all queries and issues promptly
Required Experience - Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries
- Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions
- Excellent Client / Customer management skills, business orientation
- Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
- A positive and attitude to work in a team and provide proper assistance and support to the team as required,
- Capability to identify areas of risk and suggestions to mitigate
Education / Preferred Qualifications Core Competencies - Strategizing and Problem-solving skills
- Thorough Knowledge on FEMA, managed trade finance operations with minimum experience of 1-2 years
- Knowledge of UCP 600, ISPB, URDG
Work Relationship - Product Business
- Business Teams
- Regional Counterparts
DBS India - Culture & Behaviours - DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviours are:
- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location India-Maharashtra-Mumbai
Job Others
Schedule Regular
Job Type Full-time
Job Posting Feb 8, 2024, 3:16:35 PM
Job tags
Salary
