FICC eCommerce Client Service Analyst
Location
Mumbai | India
Job description
Job Description
Our eCommerce Client Service (eCS) team is responsible for the 24 / 5.5 pre-execution operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms. Therefore, you will deal with external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. Primary functions include client onboarding, running Key Controls reconciliation, product enablement, technical support and client queries resolution. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.
Job Responsibilities - Engagement with multiple stakeholders to ensure the efficient and controlled enablement of Clients on Electronic Trading platforms
- Running reconciliations to check the data integrity and the completeness of reference data on various 3rd party platforms using tools like – MS Database, Alteryx, etc..
- Onboarding of clients on 3rd Party platforms like Bloomberg , Tradeweb & MarketAxess, FXALL , 360T etc
- Ensuring that the defined KPI's for the team are consistently met and providing root-cause analysis with robust action plans in case of errors
- To develop and implement an appropriate control framework and production of MIS and Key Performance Indicators including trend analysis
- Responsible for communicating with locations, attending calls, drive conference calls with Locations etc.
- Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
- Taking active participation in process improvements and automation. Report generation & analysis/commentary.
- Create or enhance exception reporting and analyze to identify potential process improvements.
- Use large, complex data sets to analyze a key business problem and work with management teams to identify areas of improvement and report on results.
- Ensure Quality Control standards that have been set for all processes that are carried out in the team.
- Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client access and connectivity issues.
- Other duties as assigned.
Required Qualifications, Capabilities, And Skills - Candidates with atleast 5 to 6 years of experience in sales middle office or client service roles are preferred.
- MS Access & Alteryx, Tableau , python skills will be added advantage
- Strong project management background, working with a variety of stakeholders
- Good analytical skills, due diligent and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
- Able to multi-task and work in a very fast-paced and stressful environment
- Able to work in a high pressure environment
ABOUT US JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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