Fluenc
Location
Bangalore | India
Job description
Roles and responsibilities
- Maintain data for all warranty claims and prepare monthly/yearly reports on specific warranty KPIs.
- Maintain robust performance metrics dashboard and streamline data intake process from various sources.
- Develop and oversee warranty claim process, and implement improvement plans to achieve efficiency and data accuracy goals.
- Internal point of contact for clarification of manufacturers /service agreement warranties to field service engineers for warranty claim validation.
- Work closely with internal stakeholders ie Filed service, Finance, and Procurement, and facilitate warranty process clarity.
- Collaborate with reliability team perform failure rate analysis based on actual failure rates.
- Identify trends in warranty claim and provide input to Sustaining Engineering team to develop corrective actions.
- Streamline customer and insurer warranty task reporting, keep track of limit of liabilities and deductible.
- Perform cost analysis for claimable cost vs actual cost for warranty events.
- Ensure completeness of service contracts data in salesforce/ERP system.
- Help legal team with warranty claim/defect technical information to submit warranty claims to suppliers.
Preferred Education and Skills
- A bachelors degree in electrical engineering/mechanical Engineer/Electronics & Communication.
- 5-8 years of experience in warranty administration and management.
- Good knowledge of assurance and extended warranties and able to understand commercial contracts.
- Understanding of product performance insurance, and experience in handling insurance claims.
- Data analytics skills.
- Flexibility in working hours.
Job tags
Salary
