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Phone Banking


New Horizon - HR Consultants in Mumbai, India


Location

Mumbai | India


Job description

Dear Candidate,

Please find enclosed details for the role with Bank.

Job Role

Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines

Capture problem indicators, highlight and suggest improvement

Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

Maintain adequate knowledge levels on products, processes and systems used

Ensure sales target are met

Skills Required

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be upto 8:00 pm) (Male- extra allowance for night shift)

Languages Required: English (compulsory).

Education: Graduates (Any stream) Mandatory (must have Passing Certificate)

Job location: MIDC, Andheri (East), Mumbai.

Experience: 0-4 years

Salary Package: Rs. 3L to 4/4.5L p.a

Employment :direct on bank payroll,

Benefits : 6 days off in a month

PF, Mediclaim and Gratuity as per applicability

Annual Bonus, every year increment

Paid leave : 15 CL , 15 SL , 25 PL post confirmation as per leave policy and many bank holidays

One month training as per experience , one mentor allocation in the first month to handhold.

Please Revert With Following Details


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