Resource Deployment Manager (Partner) - EMEA Region Support
Location
Pune | India
Job description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here.
About The Team Do what you love! Love what you do!
At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About The Role We are looking for a Resource Deployment Manager to join the Workday Global Resource Management team, focusing on Partner Staffing. The role works collaboratively with Internal Resource Managers, Consulting Directors, and Consulting Managers in all practices, to grow the Workday ecosystem, ensure proper optimization of resources and work strategically to staff subcontractors on our projects and keep the overall subcontracting program running smoothly.
This position will support the EMEA practices by fulfilling open project roles with ecosystem partners. A teammate that can work across many different organizations, owning the end-to-end communication with Partners when staff augmentation is needed for a project. Some duties include liaising with partners for open staffing needs, executing and submitting contracts, staffing administration, reporting, and Workday system support. The candidate should have a passion for quality and customer service, and enjoys working in a multifaceted, fast-paced environment. They will be detail oriented, organized, self-motivated, results oriented, and an outstanding communicator. EMEA Timezone working hours will be required (up to 8 PM IST or beyond).
Ecosystem Partner Staffing duties consist of:
- Relationship management with Workday Partners: Set up and run bi-weekly or monthly calls with partners to understand resource availability and open staffing needs
- Staffing open subcontracting needs for Workday primed or Partner primed projects
- Qualifying resources by validating certifications, work experience, prior Workday deployment experience
- Tracking open staffing needs, providing proactive updates to all interested parties, and closing open requests/inquiries in a timely manner
- Identify risk areas i.e. supply/demand, over/under staffed, shortage of a specific skill etc. and review these with internal stakeholders.
- Strong understanding of Services agreements and company entity relationships such as:
- Master and subcontracting agreements
- Relationships between partner and Workday entities and currencies
- Partner agreement Case Management on Salesforce
- Execution of partner agreements (Schedule A's) for each engagement
- Handle Partner queries to do with open staffing roles.
Operational duties:
- Partner with other Resource Managers to help manage and troubleshoot any issues around the staffing and Resource Management process within the Workday system
- Provide support for Workday system issues related to Resource and Consulting Management
- Assist with data management and upkeep in all internal systems as it relates to Professional Services Resources
- Reporting – Assist manager(s) and field resources with reports related to the Professional Services business. This may include auditing and analyzing data to compile project statistics, reports and dashboards
- Create and maintain process documentation for the Resource Management functions
- Identify opportunities for business process improvements and make recommendations as appropriate
- Meeting coordination with Resource and Consulting Management team and other groups, note taking, tracking of action items, and documenting outcomes
About You You'll come with 5+ years' of experience in resource management in a professional service environment.
Experience in external partner relationship management and contract experience (drafting and executing legal documents)
Proven ability to analyze data, reports and dashboards and a willingness to 'dive into' systems and formulate new and better ideas on how to better support Leadership.
Strong problem-solving skills with the ability to exercise mature judgement and mitigate issues
Demonstrated ability to work optimally across teams, overcome resistance and navigate a sophisticated organization
Proficient in tools including Salesforce, Word, Excel, PowerPoint, Google, Smartsheet and Miro
Other Qualifications - Fast learner, willing to master new tools and processes as part of the assigned projects
- Can adapt to constantly evolving environment with a positive demeanor
- Ability to work independently and lead multiple assignments
- Ability to pay attention to detail and follow defined process steps is required
- Ability to work well in a fast-paced environment with conflicting priorities. Individuals must be reliable, accurate, and provide rapid turnaround
- Excellent organizational, time management, and interpersonal skills - both written and verbal
- Capable of working across multiple country time zones
Workday is proud to be an equal opportunity workplace.
Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote 'home office' roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!
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