apexanalytix
Location
New Delhi | India
Job description
Primary Responsibility:
As a Technical Writer, you will play a critical role in creating clear, concise, and comprehensive documentation for our apexportal SaaS offering, with additional support for other apexanalytix software. On the job, you will: Dive deep into apexportal : Master its features, functionalities, and integrations to create accurate and insightful documentation. Expand your knowledge : Gain proficiency in apexportal smartvm, rules engine, and configurator, staying abreast of relevant industry trends. Job Complexity: Problem Solver: Tackle diverse technical challenges by analyzing data and processes, selecting the most effective solutions, and collaborating with senior internal experts. Independent Contributor: Work with minimal day-to-day supervision, demonstrating initiative and the ability to execute assigned tasks effectively. Essential Duties and Responsibilities § Craft Clear Documentation: o Write and edit user guides, manuals, procedures, data sheets, and training materials. o Collaborate with subject matter experts to simplify complex information. o Ensure consistency with branding and style guides. § Maintain Knowledge Base: o Build and update documentation databases and reference materials. o Archive obsolete documentation and maintain version control. § Communicate Effectively: o Create engaging software release notes, user guides and other technical documents. o Develop training videos with high-quality screen grabs. o Ensure content is clear, concise, and grammatically correct. § Collaboration and Adaptability: o Work closely with SMEs, product development, and marketing teams. o Be independent and proactive in managing deadlines and approvals. o Possess a strong learning aptitude to adapt to new software and industry developments. § Additional Duties: o Assist with new product offering validation. o Develop and post content on internal knowledge management platforms. o Record step-by-step training materials for new product features. Position Requirements Technical Skills: § Software Mastery: Adept in Adobe Suite, Microsoft Office, web-based presentation tools, video editing, and high-quality screen capture. § Documentation Expertise: Experience with documentation repositories like Confluence or SharePoint (a plus). § Technical Writing: Understands principles for organizing, developing, and improving technical documents for diverse audiences. § Sharp Eye: Identifies grammatical and formatting errors in client documents. § Independent Producer: Manages documents from concept to final production with minimal revisions under tight deadlines. § Multitasking Master: Juggles concurrent projects with quick turnaround times. § Accounting/Audit Savvy: Understanding of accounting and/or audit principles preferred. Communication: § Technical Translator: Explains complex software to both business and technical audiences. § Presentation Pro: Delivers clear, concise, and impactful presentations. Experience 7-10 years of demonstrated expertise crafting client-facing technical documentation. Familiarity with Agile methodologies and software development processes is a plus. Experience with Azure DevOps or similar agile tools is preferred. Solid understanding of accounting, finance, procurement, supplier management, or audit processes is essential. Prior experience with apexportal and firststrike is a significant advantage. Education Levels/Credentials Bachelor’s Degree in English, Technical Communications, Journalism, Computer Science, Information Sciences, or related field Skills, Abilities and Other Characteristics Highly motivated self-starter: thrives with minimal direction, taking initiative and ownership of complex projects. Communication & Time Management Expert: balances high-quality output with tight deadlines, effectively coordinating and prioritizing documentation across diverse business areas. Solution-Oriented Mastermind: excels in problem-solving, organization, and decision-making, tackling tasks creatively and effectively. Multitasking Pro: adept at managing multiple projects simultaneously, adjusting priorities seamlessly based on changing needs. Quick Learner & Proactive Problem Solver: rapidly grasps new concepts, anticipating and proactively offering solutions to challenges. Time Tracking: diligently logs activity details for accurate reporting and project visibility. Adaptable & Flexible: thrives in dynamic environments, adjusting priorities as needed with a positive and resilient attitude.Job tags
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