Location
Bhubaneswar | India
Job description
Job Description :
- Managing a team of (15–20) Relationship Managers handling portfolio of Privilege Banking customers for ICICI Bank.
- Ensuring 100% of RMs meet and or exceed their overall KRA (Sales Target, Customer satisfaction and experience, Quality and Productivity standards)
- Providing consistent, balanced and timely performance feedback on RM's performance.
- Ensuring a positive work environment, continuous learning and high quality experience for your team.
- Providing leadership and managing all operational/sales/service requests.
- Effectively communicating change in operating procedures and processes to ensure team understanding, retention and appropriate execution.
- Managing adherence to schedule for the team – Timely logins & staff time management and Break Management.
- Identify coaching and training needs for team members to deliver better service delivery and Sales
Click here to apply: icicicareers.com/Careers/CP/ica_um.aspxsourceid=113
Job tags
Salary
