Infosys BPM
Location
Bangalore | India
Job description
We are hiring for Service Desk process, please walk-in for interview on 7th July'23
at JP Nagar, Bangalore Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Interview details: Interview Date : 7th July'23 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore JP Nagar office Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindoor Convention Things to remember while entering the campus: Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated Please wear masks, & follow Covid protocols Please carry Headset/Earphone No person apart from candidate will be allowed to the interview venue. Documents to Carry: Carry 2 Copies of printout your updated resume Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Please find below Job Description: Title :: Service desk Job Location: Pune and Bangalore Education: Any Fulltime Graduate Experience : 1 to 4 years Job Description:: Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS Excellent communication skills CEFR :: B1, C1, C2 Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident Knowledge of Incident Management lifecycle Aware of current role SLA and Metrics handled Talents should be based out of Bangalore or Pune Work from Office is mandatory, No option of hybrid and WFH 24*7 Shifts is mandatory Mandatory B2C chat process experience(B2B will not be considered) Recent project/Process should be based on chat Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience Multiple chat/Dual chat experience is required Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.Job tags
Salary
