Designation: Manager Location: New Delhi / Mumbai- Equinox
About role- This proposed role will allow focus on the entire lifecycle of OU network management includes quotations, ordering and delivery management and help ensure adherence to contracted SLAs and ensure maximum satisfaction of our customers.
Major Responsibilities
Sourcing of right commercials from Global Telcos and media specific carriers.
On boarding of new providers
Ensure all regional connectivity requirements are gathered from all Global OU sporting event
Work with the Media Services solutions team to identify suitable technologies and providers
Take responsibility for all interaction with the providers.
Negotiation and agreement of the final solution and service with all providers, through a controlled RFP process
Agreement of all SLAs (ensuring these are back-off against customer commitments)
Major Responsibilities
Managing the due-diligence on resilience, stability and diversity of the local networks
Ensuring the full extent on the providers (and sub providers) NMS systems and response to immediate issues
Oversee the contract agreement between Tata and the providers
Oversee the delivery of the local loops in line with the delivery plan
Ensuring all operational documentation is provided in handovers
Ensure suitable escalation paths to senior executives within the providers organisation
Manage all service reviews and improvement plans with each regional provider
Ensuring annual savings on contract renewals and ensuring contracts cover multiple events to create a wider cost savings
Skills Required:
Significant experience in managing global network contracts
Comprehensive understanding of networking technologies
Media and Broadcast delivery experience
Satellite delivery experience
Service Management
Project Management
Stakeholder Management
Relationship management
Background:
Engineering/IT degree with at least 5+ years of similar experience
Solid network engineering background
Experience working in a tier 1 telecommunications organization.
Experience of creating and managing global network carrier contracts
Operational experience of high impact WAN / Metro Networks
