Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby.
Ensure that newspapers and parcels are delivered in the rooms without delay.
To be readily available at all times to deal with problems or complaints.
Ensure effective and speedy check-in & check-out facilities.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Ensure that the entrance is easily accessible to cars and taxis at all times.
Conduct briefing for concierge and Front Desk Associate's
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self-confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Work Experience
Prior relevant experience of 4 - 6 years.
Ability to drive change and look for operational efficiencies across the network
Exceptional management and Motivational skills.
Able to work under pressure and meet deadlines
Strong leader with the ability to guide, coach, motivate and exhibition.
Benefits
Opportunity to develop Career.
A Bienvenue card-offering a special staff rate at our hotels.
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