Lead Customer Application Engineer
Location
Chennai | India
Job description
Job Description Summary
Based at GE Power Conversion Chennai site the Lead Parts Engineer's role is an exciting opportunity for an action-oriented individual with technical foundation of Power Conversion equipment.
You will be able to leverage your Power Conversion knowledge as a main point of contact to directly support quotes and sales conversion, drive customer fulfillment, while you collaborate across the globe with key functional teams and enhance your strategic business acumen.
Job Description Essential Responsibilities The Lead Parts Engineer develops practical and innovative ways to identify and meet goals. In this role you are responsible for work that is less defined in scope, utilize understanding and experience to execute business objectives, and can effect short-term and some long-term business goals. - Be responsible for the identification of project spare parts, life-cycle status and replacement strategy in the Global Parts catalog within the Power Conversion Parts Organization.
- Communicate with customers to convert quote and order requests into deliverable applicable part(s) by researching drawings, renewal parts books, databases, catalogs and other available sources for accurate product configuration.
- Proactively identify spares for past projects, categorize spares by customer function criticality.
- Perform Project obsolescence studies.
- Verify applicability and fit of critical customer requests to application.
- Communicate with engineering groups to improve internal record accuracy and document replacement strategies for obsolete parts.
- Provide support to internal and external customers in support of sales initiatives.
- Identify newly created part numbers and accurately complete part definition attributes in a timely manner.
- Maintain engineering part definition attributes required to process requests for parts.
- Contact qualified Vendors to identify/ or validate part definition, life-cycle status, price, availability, and replacement part if part is defined as obsolete.
- Collaborate across the business including, Spares and Repairs, Engineering, Sourcing, Order Management and Global Field Sales teams.
- Provide technical input pertaining to the part substitution / interchangeability process.
- Be able to train and guide team members on processes and new improvement ideas
- Be able to run and lead small projects within the team with systematic reviews and follow up meetings.
Qualification/ Requirements - Bachelors/Diploma Degree from accredited college / university in Electrical/Electronics Engineering.
- 7 – 10 years of relevant experience Strong Industrial Drive systems, PLC Systems, Switchgears technical knowledge.
- Experience in design engineering, field engineering, manufacturing, shop assembly or spares/ replacement parts involvement.
- Experience in O&G or offshore or Marine or Metal industry or Renewables
- Writing, Reading and Verbal English Fluency required.
- Ability to read and write technical specifications.
- Ability to translate and interpret BOM into orders and parts.
- Excellence in Customer Service & Commercial awareness
- Ability and willingness to travel as required.
Desired Characteristics - Prior experience with SAP or similar ERP systems.
- Prior experience with Teamcenter or current PLM systems.
- Ability to read drawings and have familiarity with BOM structures.
- Aptitude with analytical tools (ex. Excel, Access and PowerPoint); specific skills should include data mining, pivot tables and data Manipulation.
- Strong problem-solving skills.
- Strong attention to detail.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Cross functional, ability to work on matrix environment, and international team experience.
- Be able to work within a team environment.
- Demonstrate technical aptitude and business acumen.
Additional Information Relocation Assistance Provided: Yes
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