Service Delivery Leader Operations
Location
Noida | India
Job description
Basic Function:
Be a member of global transformation team executing large scale business process re-engineering projects in Insurance operations
Essential Functions:
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects
- Independently drive discussion, problem solving meeting with senior operations leaders
- Contribute to transformation practice building activities
- Lead team members and be responsible for their professional development
Reports to:
TBD
Supervises:
Internal Contacts
(and purpose of relationship):
External contacts
(and purpose of relationship):
TBD
Skills
Technical Skills
- Insurance experience
- MS Office, Visio
Functional Skills
- Current state assessment of Insurance processes.
- Future state designing
- Improvement opportunities identification
- Solutions designing
- Project management
- People Management
Soft skills (Mandatory / Desired)
- Strong analytical and problem solving skills
- Strong relationship building skills
- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
- Facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items
- Proactive, self-motivated, ability to work independently with minimal guidance.
- Ability to adapt approach to different cultures, communication styles, and working styles
Education Requirements:
Graduation from a tier 1-2 institute, preferably MBA
Work Experience Requirements:
- 10 - 12 years of total work experience with atleast 3-5 years of experience in insurance industry/ consulting firms
- Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience in Digital transformation in Insurance domain to be of added advantage.
- Experience of leading junior consultants
Job tags
Salary
