Branch Manager

Location

Chennai | India

Job description

Branch Manager-Retail Assets

Experience Required-7-8 Years (4 years should be in Retails Assets-Loans)

CTC-Up to 9 LPA

Hiring Locations:

1. Pallikaranai
2. New Manali
3. Washermanpet

The key functions will be

· Profitability Management - Maintaining & optimizing profitability for the branch

· Target setting & management – Monitoring branch targets in numbers & volumes

· Portfolio quality management - through superior underwriting, working closely with collections

· Cost management – managing all branch operating costs including cost of acquisition, operations etc.

· People management – Motivating team, handling HR & administration function of the branch

· Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

KEY RESPONSIBILITIES

Business

· Achieve contributed value targets set for the branch

· Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

· Provide superior customer experience

· Manage TAT's on credit & processing

· Minimize pre & post disbursal discrepancies

Monitoring Performance

· Monitoring Branch performance in terms of key drivers i.e.

· Contributed Value….Volumes / Profitability / Expenses / Losses

· Employee Retention

· Employee Productivity

· Customer experience

· Monitor individual performance of each employee, continuously work to maximize productivity

People Management

· Motivate and develop branch team

· Drive branch team to excel.

· Manage and mentor the team and keep attrition of branch staff low

· Conduct regular meeting with branch staff

· Provide open and honest feedback and ask for feedback.

SKILLS / COMPETENCIES REQUIRED

· 7-8 Years experience, with at least 4 years in Retail Assets

· Ability to plan & execute

· Strong inter-personal skills and leadership ability,

· Ability to create professional work culture that encourages enthusiasm and team spirit

· Understanding of credit risks & operational risks.

· Ability to manage and implement change by taking complete ownership

Job tags

Salary