Location
Chennai | India
Job description
Branch Manager-Retail Assets
Experience Required-7-8 Years (4 years should be in Retails Assets-Loans)
CTC-Up to 9 LPA
Hiring Locations:
The key functions will be
· Profitability Management - Maintaining & optimizing profitability for the branch
· Target setting & management – Monitoring branch targets in numbers & volumes
· Portfolio quality management - through superior underwriting, working closely with collections
· Cost management – managing all branch operating costs including cost of acquisition, operations etc.
· People management – Motivating team, handling HR & administration function of the branch
· Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
KEY RESPONSIBILITIES
Business
· Achieve contributed value targets set for the branch
· Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
· Provide superior customer experience
· Manage TAT's on credit & processing
· Minimize pre & post disbursal discrepancies
Monitoring Performance
· Monitoring Branch performance in terms of key drivers i.e.
· Contributed Value….Volumes / Profitability / Expenses / Losses
· Employee Retention
· Employee Productivity
· Customer experience
· Monitor individual performance of each employee, continuously work to maximize productivity
People Management
· Motivate and develop branch team
· Drive branch team to excel.
· Manage and mentor the team and keep attrition of branch staff low
· Conduct regular meeting with branch staff
· Provide open and honest feedback and ask for feedback.
SKILLS / COMPETENCIES REQUIRED
· 7-8 Years experience, with at least 4 years in Retail Assets
· Ability to plan & execute
· Strong inter-personal skills and leadership ability,
· Ability to create professional work culture that encourages enthusiasm and team spirit
· Understanding of credit risks & operational risks.
· Ability to manage and implement change by taking complete ownership
Job tags
Salary