HTC Global Services
Location
Delhi | India
Job description
Duration: 1 year
Requirement:- Act as SME and operational support team from TNB To involve in BO performance tuning, maintenance, and troubleshooting Managing user/group access right permissions System health monitoring To response and to resolve all Incidents, Problems and Service Request based on the Service Deliverables Target stated in Schedule D. Functional support Provides training appropriate to expertise level to other personnel and Clients as required Data validation against source systems Perform software installation on BO server (including patch/upgrade / add-on /service packs) Troubleshoot reporting issues raised on all platforms (Development, Staging, Production) Troubleshoot system support issues on all platforms (Development, Staging, Production) – inclusive run time error, performance issues Escalate issues to Service Provider for software limitations/restrictions and bugs Perform system health checks prior/post changes introduced on server (based on activity requested by Application, Security, Windows, Basis, Network teams) Perform services restoration and bring back system to normalcy during system unavailability (reduce system downtime) Perform BO transport jobs from Development > Staging > Production Participate and contribute in Business Objects Disaster Recovery plan Acts as a support resource for the technical support staff to ensure that Client-reported issues are being addressed in an efficient and accurate manner. Serves as a liaison with database and Basis administrators, developers and vendors (if needed) to assist in resolving Problems with systems Perform Security Remediation for application findings.Job tags
Salary
