Senior Analyst

Location

Chandigarh | India

Job description

JOB DESCRIPTION

Job Title

Senior Analyst - IIS

0 years to 2 years

Excellent

-

Job Description

• As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience.
• A problem-solving attitude with an ability to work with your team to achieve specific goals.
• Excellent communication Skills written & verbal

The candidate should have had experience in the following activities:

• Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications.
• L1 support for System and network troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Contribute to improving customer support by actively responding to queries and handling complaints
• Support India as well as onsite international users
• Own and execute IT asset movement and management
• Ability to install and troubleshoot All in One and Laser Printers.
• Escalation Management
• Understanding of Microsoft Windows systems and network security concepts
• Comfortable in working in rotational shifts
• Good in analyzing root cause and providing the resolution

• Proven work experience as an IT Analyst
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Teamwork skills.

Chandigarh

Information Technology or relevant field

3 -4+ years

ABOUT THE TEAM

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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