Lead and manage all aspects of the store's operations, including sales performance, customer service, staff management, inventory control, and financial targets.
Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.
Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.
Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement.
Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance.
Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.
Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.
Collaborate with upper management to develop and execute strategic plans aligned with company objectives.
Requirements:
Strong leadership and customer management abilities.
Customer service-oriented with in-depth knowledge of basic business management processes.
