Location
Pune | India
Job description
Job Title: Team Manager Fraud
Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
Onsite Role Colleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction Monitor and work exception reports to ensure tasks are performed in accordance with the predetermined standard that is to see that activity is achieving the desired results
What will you be doing - The Fraud Operations Manager is responsible for reviewing cases and provide coaching wherever required and for the lines of business within Fraud
- Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
- Maintaining subject matter expertise on processes identified as high risk/high impact. This knowledge is reflected in the production of accurate and consistent metrics, recommendations and coaching.
- Understand the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated.
What We're Looking For - Understanding of Association requirements pertaining to charge-back rights
- Previous Fraud/Merchant Dispute Operations experience
- Attention to detail, understands importance of accuracy and responsiveness
- Excellent written and verbal communications skills with proficiency utilizing a PC
- Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management
- Enthusiastic, customer solution focused
- Must be a graduate from a reputed and a listed institute.
Skills That Will Help You In The Role - Experience in providing presentations/public speaking
- Experience/training producing/reviewing analytical products
- Proficiency in Word processing/WordPerfect/Microsoft Excel
- Excellent judgment, professionalism, and leadership
- Excellent verbal communications skills; able to deliver feedback effectively and express thoughts concisely
- Strong communicator amongst team members
Where will you be working Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Job tags
Salary