I Think Foods
Location
Secunderabad | India
Job description
Overall work-experience of 12+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles.
Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services.
Serve as primary escalation contact for high priority support cases, including overall triage management
Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.
Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives
Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations
Be proud of what you work on, obsess about the quality of the work you produce.
You have a passion for customer success and laser focus on providing customer value.
Excellent Written and Verbal Communication Skills with Strong logical, analytical and problem-solving skills
Strong Understanding of business & technology
Strong Negotiation & Consultative Abilities
Ability to understand, articulate and manage customer expectations
Ability to interact with multiple global customers
Experience dealing with large, complex accounts building relationships.
Experience in working with remote teams effectively.
Ability to work in a fast paced, ever changing, start-up environment
Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
4 - 6+ years of overall experience in dealing with customers.
PMP is an added advantage
Previous experience with many of our system tools a plus: Jira, Tableau, Zen Desk, Confluence, Hive, Google Drive, Google Slides, Gong, Zoom, Omnivore.io, Trello, Airtable, Gainsight, Whimsical, Miro, and Salesforce.
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