Deluxe
Location
Bangalore | India
Job description
As a SME, you will:
. Act as a role model, coaching / mentoring members of the team and ensuring there is an effective succession plan in place to maintain service delivery.
. Audit files to gage errors or gaps in C&D knowledge and accordingly organize refresher trainings as per the requirement.
. Provide feedback on audited files.
. Ensure the team produces files of high levels of quality.
. Daily IMR to be checked updated with the departments comments.
. Constantly seek improvement and create an environment where others are encouraged to do the same.
. Monitor own quality of delivery levels and raise any concerns with your Team Lead / Manager.
. Assist in designing more efficient workflows.
. Contribute positively to any team initiative or activity (i.e. Team lunch, huddle, discussion).
. Support fellow Team Leaders / Managers to achieve deadlines within and beyond your own area of responsibility.
. Attend kick off / production calls as required.
. Custodian of documents (updating and maintenance).
. Working on conversion and delivery files
. Ensure special instructions are checked and followed while working on any project.
. Adhere to high quality and performance benchmarks.
. Pay great attention to detail, and display high commitment to the job
. Flag errors or inconsistencies that may appear in the specs.
. Demonstrate exceptional communication skills across all levels (verbal, written).
. Be responsible for on-time delivery of quality, strictly respecting client deadlines and specifications.
. Proactively identify potential issues / problems with projects in progress and escalating to Account Coordinator when necessary.
. Maintain a flexible work schedule according to business needs.
Job tags
Salary
