Location
Secunderabad | India
Job description
Duties & responsibilities
- Responsible for handling of incoming and outgoing calls including distribution.
- Receive, inform, guide visitors including co-ordination with employees.
- Responsible for maintaining the telephone registers including call tracking.
- Preparation/ updating telephone list for client.
- Responsible for maintenance and upkeep of front office.
- Ensure compliance of regulations / requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Reception.
- Assist with the resourcing of other aspects of Jones Lang LaSalle's operation as required.
- Ensure Jones Lang LaSalle staff are appropriately trained to meet the requirements of their positions.
Performance objectives and Key Performance Measures
- Experience in Front Desk and Back Office processes is required with strong Administration Skills.
- Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable
- Demonstrated experience with client reporting and preparation of reports required.
Key skills
- Scheduling of activities with coordination with all stake holders
- Good Communication and structural approach with analysis
- Team player and should drive ground level staff to desired output
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Employee specification
- Graduation / Hotel Management
- Experience in managing Client Visits, front office and fluent in communication
Job tags
Salary
