Specialist - Digital Adoption
Location
Delhi | India
Job description
We are seeking a young and passionate candidate to join us as Associate - Digital Adoption. In this role, the candidate will be responsible for conceptualizing, designing and managing user journeys on Digital Adoption Platform - WalkMe, that are aimed to enhance user experience and drive user adoption. Associate / Sr. Associate role will be offered based on relevant experience and skillset.
Roles & Responsibilities:
Build Digital Adoption solutions for Chegg s platforms on WalkMe:
- Designing, conceptualizing, and building user journey workflows using various WalkMe apps to help users adopt new features.
- Designing and developing interactive WalkMe guides, tutorials, and walkthroughs to assist users in navigating through digital platforms and applications.
- Customize and configure WalkMe elements, such as SmartTips, ShoutOuts, Launchers, and Surveys, under the guidance of experienced team members.
- Testing and quality assurance activities to ensure the accuracy, functionality, and optimal user experience of WalkMe solutions across different devices and browsers.
- Use Amplitude and WalkMe analytics to monitor goals, user behavior, and engagement levels across all WalkMe content. Creating track events and funnels to derive actionable for increasing adoption.
- Collaborate with cross-functional teams using tools such JIRA & CONFLUENCE, including product managers, UX/UI designers, developers, and subject matter experts, to gather frequirements and define the scope of WalkMe projects
- Continuously explore new and innovative ways of utilizing WalkMe Digital Adoption Platform to engage Experts while also leading initiatives that drive sustainable behavior change among Experts
Must Have Skills:
- 1-2 years hands-on experience on digital adoption platform like WalkMe or similar.
- 2-3 years experience in B2C marketing function, preferably with a digital service/ecommerce organization.
- Experience in working on project management tools such as Jira, Confluence or similar tools.
- Working knowledge of jQuery and HTML/CSS.
- Problem solving mindset with ability to analyze large datasets to identify action items.
- Agility - Open to multi-tasking, taking up new challenges, every day
Good to have skills:
- Knowledge of learning design principles and instructional design
- Working knowledge and implementation experience for CRM solutions like CleverTap, MoEngage, WebEngage, Braze or similar tools.
- Working knowledge of figma
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