Webhelp
Location
Gurgaon | India
Job description
Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you.
We are recruiting a support service desk specialist to support our contact centres and operations around the world. We are looking for a responsible team player focused on results, committed to improvement by challenging the status quo and driven to success by understanding the importance of delivering high levels of customer service. If you’re ready to advance your career in a company that recognises, values and rewards their employees, apply today. What you’ll be doing - Taking ownership and resolving reported faults and IT incidents reported over the phone or via the IT ticketing system based on priority and severity - Seeking to get to the bottom of issues by using effective questioning techniques to collect enough information to log and resolve the issue - Ensuring that the service and quality levels are kept in line with key performance indicators and service level agreements - identifying the need for change and reporting findings - Proactively learning new technologies and innovations to improve the ways of work making every interaction a WOW moment What you’ll need - Bachelor degree - Process driven with a minimum of 5 years' experience in IT Support - High level of IT knowledge - General understanding of service desk operations, Microsoft AD for basic account administration, PCs, peripherals and various operating systems - Ability to resolve first line issues efficiently and effectively to agreed company standards - Good written, oral communication skills - Ability to demonstrate a customer first approach to support with cultural awareness and sensitivity - Process driven, motivated self-starter with ability to work in a team environment - Ability to work under pressure What’s in it for you - Competitive salary and performance bonus - Medical benefits - Rewards and recognition all year round - State of the art facilities including cafeteria, indoor games and other recreation activities - Industry experience to boost your career - Full paid training on the company and the project you'll be working on If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.” After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.Job tags
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