Think360.ai
Location
Bangalore | India
Job description
Job Summary/Objective:
We are seeking a Technical Support Engineer to become an integral part of our team. Ideal for those who excel in diverse and adaptable work settings, this position primarily focuses on: Providing dedicated technical support, including the proactive monitoring and maintenance of computer systems and networks. Skillful installation and configuration of software, with a particular emphasis on Linux or AWS environments. Diagnosing and resolving issues utilizing advanced development tools and software. Proficient use and understanding of Git commands, contributing to efficient version control and collaboration in software development processes. Delivering efficient and effective problem resolution through various communication channels like phone, email, client site visits, or remote desktop access. About Think360.ai: Think360.ai is a leading tech company specializing in advanced AI and analytics solutions. With a focus on innovation and cutting-edge technology, Think360.ai offers a range of products and services designed to empower businesses through data-driven insights and intelligent automation. Kwik.ID by Think360.ai: Kwik.ID is Think360.ai's premier digital KYC solution, revolutionizing customer verification and onboarding processes. Utilizing AI and machine learning, Kwik.ID offers swift and secure identity verification, ensuring compliance with regulatory standards while enhancing user experience. Ideal for sectors requiring robust customer authentication, Kwik.ID integrates seamlessly into existing systems, significantly improving operational efficiency and customer satisfaction. Responsibilities & duties: • Conduct tests and troubleshoot issues to ensure system functionality. • Promptly respond to service issues and requests. • Guide staff or clients through a series of actions, either step by step or via documentation, to help resolve issues. • Provide first-level technical support to customers via phone, email, or chat • Collaborate with other technical support team members to resolve complex issues. • Escalate unresolved problems to the appropriate internal teams and follow up to ensure timely resolution. • Effectively prioritize and manage multiple support tickets simultaneously. Skills/Attributes required: ● BSC IT / Bachelor's degree in Computer Science, Information Technology, or Engineering. ● 0 - 2 years of experience in technical support, IT support, or as a Software Engineer. ● Proficiency in Linux, with strong skills in debugging and log monitoring. ● Proven ability to meet deadlines effectively. ● Strong focus on Root Cause Analysis (RCA) and adherence to Service Level Agreements (SLA). ● Strong understanding of software applications and APIs ● Experience in programming with Python, JavaScript, and Shell Scripting. ● Familiarity with AWS services, along with proficiency in writing SQL and NoSQL queries.Job tags
Salary
