Crest Data Systems
Location
Ahmedabad | India
Job description
Company Overview:
Crest Data Systems is a leading provider of data center solutions and engineering/marketing services in the areas of Networking/SDN, Storage, Security, Virtualization, Cloud Computing, and Big Data / Data Analytics. The team has extensive experience in building and deploying various Data Center products from Cisco, VMware, NetApp, Amazon AWS, EMC, and other Global hi-tech Enterprises. Crest Data Systems provides various engineering services including Software Development, QA/Automation, 3rd party Integration/building connectors. Crest also provides various Professional Services including Data Center Training, POC testing, Network Design/Implementation/Migration, and Sales Enablement.
Position: Technical Support Engineers
Experience: 1-5 Years
Job Location: Ahmedabad, Gujarat (Work from Office premises)
Skillset(Required) :
- In-depth knowledge of the product that the technician is supporting.
- Proven working experience in enterprise technical support or as a technical engineer.
- AWS architect fundamentals. (Good knowledge of technologies used by AWS Elastic IP, Firewall rules, ALB, DNS, etc.)
- Strong problem-solving skills.
-Strong Linux and troubleshooting fundamentals.
- Excellent written and verbal communication skills and be able to interact effectively and professionally with customers.
Skillset ( Must to have): Linux, SQl , Application Support , Troubleshooting, Network Protocol Understanding
( Good To Have ) : AWS, Azure , Scripting skills , Syslog,
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ask customers targeted questions to quickly understand the root of the problem.
- Refer to internal database or external resources to provide accurate tech solutions.
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time.
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
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