eClerx
Location
Mumbai | India
Job description
Role:
Human Resource Business Partner Working Days: Monday to Friday Location: Airoli, Navi Mumbai Work Site: Work from Office Work Timing: 6pm to 3am [Fixed Shift] Industry : BPO Senior Process Manager Role and Responsibilities: Employee Relationship Management Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program Understand employees' concerns, escalate to appropriate levels, and ensure resolution of the concern. Investigate and close employee grievances and take necessary disciplinary action wherever required Carry out the HIPO development and Career discussion programs for the identified group of Monitor PIP for bottom performers in the Program Attrition management for the Program/process Target to reduce Grievance Level up to ZERO percent. Reach out Plan & organize fun on-floor events Organize MTMs and conduct pulse meetings Oversee the 90-day On-boarding Ensure that the employees in the Program attend KM training programs Appraisal and Career Planning Conduct sessions to explain the concept of Performance Appraisals in the Organization. Ensure goal-setting activities are carried out between the managers and their subordinates at the start of the year. Help new managers with evaluating their subordinates. Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases Ops Compliance Conduct exit interviews within timelines Timely closure of PIP cases Close BG cases in the Program where Insufficiency/discrepancy has been identified Updation and Reporting Ensure that all trackers like grievance, PIP, etc., are updated on a real-time basis and shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive Reward and recognition in the program to recognize & reward contribution and achievement in order to motivate higher performance level. Technical and Functional Skills: The ideal candidate will have at least 8+ years of experience into HRBP role. Good exposure of performance appraisal, succession planning and stakeholder management. Experience required into employee engagement and connect activities. Good knowledge of excel and experience into preparing various trackers. Strong verbal, written, and interpersonal communication abilities. Strong analytical skills and experience using and presenting data to make decisions.Job tags
Salary
