BTW Financial Services & Imf Pvt. Ltd.
Location
Mumbai | India
Job description
Job Description
Answer customer calls and provides timely and accurate information about our products and services
Respond to customer inquiries and complaints in a professional and courteous manner
Take orders and process payments over the phone
Maintain accurate records of customer interactions and transactions
Make outbound calls to potential customers to promote our products and services
Responsibilities
The role and responsibilities of a Telecaller may vary depending on the specific company and industry but some common duties and tasks include:
1. Handling Inbound and Outbound Calls : Telecallers may be responsible for answering calls from customers and responding to their inquiries as well as making calls to potential customers to promote products or services.
2. Providing Information and Assistance : Telecallers should be able to answer customer questions and provide information about products services and company policies. They should also be able to assist customers with problems or issues they may be experiencing.
3. Resolving Customer Complaints and Concerns: Telecallers should be able to listen to and understand customer complaints and work to resolve any issues in a satisfactory manner. This may involve escalating the issue to a higher level of support or working with other departments to find a solution.
4. Handling Orders And Processing Payments: Telecallers may be responsible for taking orders from customers over the phone and processing payment information. This may involve verifying customer information and ensuring that orders are processed accurately and efficiently.
5. Upselling And CrossSelling Products And Services: Telecallers may be responsible for promoting additional products or services to customers either during the initial call or by following up with customers after the initial interaction.
6. Maintaining Accurate Records: Telecallers should be able to accurately record customer interactions and transactions and may be responsible for updating customer accounts or profiles with relevant information.
7. Meeting Performance Goals: Telecallers may be required to meet certain performance goals such as a certain number of calls handled per hour or a certain percentage of sales made.
Overall the main goal of a Telecaller is to provide excellent customer service and help customers with their needs in a friendly and efficient manner.
Skills Requirements:
Excellent communication skills both written and verbal
Strong customer service skills and the ability to handle difficult situations with tact and professionalism
Ability to work independently and as part of a team
Comfort with using computers and inputting data quickly and accurately
excellent communication skills,strong customer service skills,sales activity,insurance advisor,comfort with using computers,sales,ability to work independently and as part of a team
Job tags
Salary
