Genpact
Location
Gurgaon | India
Job description
Assistant Manager- Project Management - ANA010437
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager- Project Management
Responsibilities:
· Manage Relationship with Client, Business team, Biz IT organization, corporate team, and other stakeholders. Drive IT Governance meeting with client IT, business teams
· Escalations/issues are proactively identified, addressed, and closed with documentation
· Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
· Ensure Zero Major Incidents due to hygiene issues for the account/s
· Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required
· To enable the conduct of Infosec compliance audits across all accounts/s
· Ensure 100% SOW compliance for all accounts in account
· Ensure all SLA metrics are met as per agreed SLA norms
· Actively participate in NC closure / Risk mitigation
· Ensure effective Business Continuity Planning & delivery
· Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented.
· Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution
· Experience of BI tools e.g., Power BI, Tableau or Qlik is a must.
· Exposure to document management processes and tools.
Qualification we seek in you!
Minimum Qualifications:
· Technical University or University of Economics / Business with IT minor and certifications
· Professional competence in the field of activity specified in the job description.
· Good general knowledge of the company's field of activity.
· Ability to understand, communicate and actively support process-efficiency initiatives to generate customer financial and productivity benefits.
· Ability to coordinate the team to achieve the performance goals agreed with the customer.
· Developed skills of analysis, problem solving and project coordination.
· Ability to motivate himself/herself to achieve goals, to demonstrate high energy and to adapt to short delivery times.
· Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards.
· Ability to bring internal and external process information to identify optimization and process automation opportunities using digital applications / systems.
· Curiosity and interest to learn as much as possible about any area in which the company operates.
· Knowledge and expertise in the field of activity, intellectual agility, focused on results.
· Ability to accept change, tolerance to risk and ambiguity.
Preferred qualifications
· Previous experience in a similar environment (represents and advantage)
Job tags
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