curelink
Location
Gurgaon | India
Job description
About Curelink
Curelink provides doctors with a virtual care team consisting of experts like dieticians, yoga & and fitness coaches, mental health experts, etc. This enables them to provide better support available even out of the clinic, provide better counseling via subject matter experts, and ensure better compliance with timely follow-ups on WhatsApp and calls. The company founded by IIT Roorkee Alums and backed by top investment firms like Elevation Capital and Venture Highway, is operating in 7 cities with more than 1000 doctors using us to deliver better care to more than 50000 patients with 4000 new ones being added every month. Responsibilities Patient Experience Ownership : Take full responsibility for the patient experience during all live sessions. Sessions Management : Manage the leave calendar for in-house session coaches, ensuring seamless session continuity by arranging replacements as needed. Daily Task Coordination : Follow up with session coaches on their daily tasks, ensuring all preparations and follow-ups are completed on time. Freelance Coach Liaison : Serve as the primary point of contact for all freelance coaches, coordinating schedules, and ensuring they are aligned with our standards and expectations. Session Audits : Conduct regular audits of live sessions according to our SOPs to maintain high-quality standards and compliance. Feedback Collection : Engage with patients to gather feedback on sessions, identifying areas for improvement and enhancing patient satisfaction. Technical Support : Assist patients with any technical difficulties encountered while joining live sessions, ensuring a smooth and accessible experience. Quality Improvement Initiatives : Proactively identify and implement initiatives to improve the quality and effectiveness of live sessions, incorporating innovative practices and feedback from patients and coaches. Qualifications Experience in a similar role, preferably in the healthcare, wellness, or fitness industry. Strong people management skills, with the ability to manage in-house and freelance personnel. Excellent communication and interpersonal skills, capable of working effectively with patients, coaches, and team members. Proven ability to manage projects and take initiative in a fast-paced environment. Detail-oriented with a commitment to high-quality patient care and service excellence. Technical proficiency with common digital communication tools and platforms, like Zoom and Google MeetJob tags
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