HCLTech
Location
Noida | India
Job description
Job Description (Posting).
Role Project Manager / Sr Project Manager (Technical Project Manager) Skills Required - PMP Or Prince2 Certified Experience Required 10 to 12 years in IT Relevant Experience 6 Years in Project Management as Project Manager Technical Skills - Any IT (Infra) Technical skills (background) would be an added advantage (Network / UNIX / Wintel / EUC etc.) Overall cross-functional experience of handling Projects as per PMI Standards. Minimum 2 - 4 years experience in handling banking customer An effective communicator with excellent relationship building & interpersonal skills. Expertise in spearheading numerous IT projects and ensuring delivery of projects in compliance to the Cost, Schedule, Scope and Quality parameters. Meet the end to end Project timelines by ensuring the on-time delivery Understand business customer objectives and align the effort to achieve the same. Ability to organize, delegate, and leverage resources to accomplish objectives Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Discuss with business customer or client to define project scope, requirements and deliverables. Identify the team, develop project plan to achieve the goal. A keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations and Organizational and time management skills Strong meeting management and reporting skills with Exceptional Customer service skills and client focus Execute the project plan to meet deliverables. Define change control process and implement it stringently. Coordinate and integrates project activities, lead the team. Identify and quantify all the risks, define mitigation plan and monitor all risks on weekly basis. Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency. Solve team conflicts and problem, take corrective actions when problem arises. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech No. of Positions 1 Skill (Primary) Infrastructure Management Services (IMS)-Project Management-PMP Auto req ID 1361438BRJob tags
Salary
