Customer Care Quality Analyst

Location

Mumbai | India

Job description

Salary up to 5lpa

Location: Jasola

New delhi

Minimum exp 3-4 years

Role Description

This is a full-time on-site role for a Customer Care Quality Analyst at HireBloc Ventures Pvt Ltd located in New Delhi. The Customer Care Quality Analyst will be responsible for monitoring and evaluating customer care interactions to ensure quality and consistency. The Customer Care Quality Analyst will also be responsible for identifying areas of improvement and working with the Customer Care team to develop and implement solutions to enhance the overall customer experience.

Qualifications

• Analytical Skills, Quality Control, Quality Assurance, and Quality Management skills
• Strong written and verbal communication skills
• Ability to work collaboratively and cross-functionally with different teams
• Experience in customer care and/or quality assurance is preferred
• Bachelor's degree in Business, Communications, or related field
• Proficiency in Microsoft Office suite
• Experience working with customer relationship management (CRM) software is a plus

Job tags

Salary