Location
Mumbai | India
Job description
Your Role and Responsibilities
- You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally
- Manage client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reporting
- Responsible for managing relationships with customers at the senior management level and ensure customer happiness
- Demonstrate Thought leadership on brining value to the client - technology and analytics
- Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
- Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
- Run career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
- Handle and ensure overall F&A delivery for various global regions.
- Drive transformation projects
- Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
- Responsible to drive productivity and efficiency per contractual requirement
- Ensure adherence to control and compliance policies and procedures
- Lead operational and governance calls with client and IBM internal Partners
- Ensure Service Level Agreement (SLA) management and Issue protocol
- Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
- Build backup and cross training plans and ensure they are implemented and revisited regularly.
- People Manager Skills
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
- Minimum 10 years’ experience in Finance and Administration Delivery
- Proven experience in handling across all aspects of Record to report
- Ability to interact and lead multiple customers across the globe and handle issues
- Experience to continuously look for opportunities to improve metrics and the validation of the data
- Proven analytical and numerical ability
- Validated presentation and interpersonal skills with flexibility in work hours.
- Oracle ERP (must have).
Preferred Technical and Professional Experience
- Strategic thought leadership in designing future state delivery and strategies for attaining them
- Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.
- Delivers high quality, customer focused service with ensuring timely and accurate processing of complex F&A transactions and all related tasks within agreed Service Level Agreements (SLAs), policies (like reconciliations related one) and control frameworks.
- Defines strategy development, in setting and achieving operational objectives.
- Manages meetings in an effective way, prepares their agendas, and presentations according to the Governance model.
- Sets individual targets for Team Leaders (in line with agreed SLA’s) and monitors Team Leaders’ progress towards these targets using periodic reviews and reporting.
- Manages process activities with other departments and/or client to ensure delivery of a coherent and comprehensive service. Develops mutual trust based on respect, collaboration and appreciation of the uniqueness of every person.
- Manages KPI/PPI’s collection process and makes sure that they are gathered in line with definitions agreed and meet reasonableness criterion.
- Blackline Reconciliation module (good to have).
- IBM Intelligent Workflow for Journals (good to have).
Other Relevant Job Details
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About Business Unit
IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM Vaccination Policy
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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