Head of Product - Customer & Commercial

Location

India | India

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We have an exciting opportunity for an experienced Head of Product - Customer & Commercial to join the Vacuum Technique Information Systems organisation.

The Head of Product - Customer & Commercial oversees the IS Product organisation within the Customer & Commercial functional domain, ensuring it maximises Business value by leading the delivery of useful and robust customer/Business-facing solutions and services. They act as a senior Leadership interface between Products and the Business community, ensuring Product roadmaps are aligned with the Business's strategic objectives and priorities. They have overall accountability for the performance of their Product organisation, including delivery performance and talent management.

Responsibilities:

• Acts as a senior IS interface into Business leadership, partnering with senior stakeholders to shape high-level Business needs and their implications on Customer & Commercial technologies.
• Accountable for defining a Customer & Commercial Product Stream technology strategy and roadmap to align with wider Business goals and priorities steering individual Product roadmaps as required.
• Oversees the performance of the Customer & Commercial Product organisation (encompassing Sales, Marketing, Service Management, Order Management, After Sales) ensuring the timely delivery of Product roadmaps and the launch of valuable, robust, and secure solutions into the Business.
• Accountable for the Product Stream interface into the Portfolio function, ensuring new Portfolio items are qualified and delivered according to broader IS strategies and Business ambitions.
• Oversees the Product Managers in interlocking with Business Application Owners, aligning their application roadmaps against the overall vision and direction of the Product Stream.
• Accountable for effective security, compliance, and risk management across the Customer & Commercial Product Stream, in line with enterprise guardrails and standards.
• Acts as a senior escalation point for Product Managers, Product Owners, and other Business/IS stakeholders in relation to Product Stream performance.
• Oversees a community of Solution Architects in shaping cross-Product solutions, ensuring major inter-Product dependencies to deliver larger, integration solutions.

Experience required:

• Comprehensive experience managing IT delivery from requirements elicitation to code deployment, demonstrated by significant relevant industry experience.
• Proven people leader, with track record of successfully improving the performance of an IT department, cultivating talent, and fostering a culture of continuous improvement.
• Evidenced ability to develop and maintain strong partnerships with senior Business stakeholders (C-suite), translating their high-level needs into practical technology solutions.
• Deep expertise across Sales, Marketing, Order Management, Service Management, and After Sales functional domains, preferably within an industrial manufacturing / high-tech industry context.
• Expertise in Sales, Marketing, and other related technologies (e.g., HubSpot, SAP Hybris, SAP SD, PowerBI).
• Proven track record in shaping valuable, integrated Product strategies and roadmaps, realising tangible benefits for the Business.
• Very strong understanding of managing Product performance measures and metrics, with evidenced ability to improve the performance of multiple Products (e.g., defect rate, downtime, team productivity).
• History of practically applying Agile methodologies and frameworks (e.g., Scrum) within a Product context, with demonstrable experience of upskilling teams in Agile.

This position is posted until 23rd January 2024

What we can offer you:

• The opportunity to shape and lead their Product organisation and establish Product roadmaps and evolution of their team across a global organisation.
• Working for a fast-growing technology market leader, as part of the wider Atlas Copco Group.
• Independent work with a motivated global team and experienced management colleagues.
• Competitive employee incentives through corporate benefits.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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