Teleperformance
Location
Gurgaon | India
Job description
Roles & Responsibilities Develop a weekly forecasting model (Revenue, Direct Cost down to GM) at a client / program level for our Jamaica location using KPI’s. Work directly with Jamaica’s management team to develop weekly forecasting model. Develop processes and procedures to keep the model up to date with actuals and capture all client / program information that will impact the weekly forecast Develop clear input areas that will allow the Jamaica management team to easily create ‘what-if’ scenarios for the client / program. Provide detailed commentary on week over week variances in forecast and variance to Budget Identify and highlight areas of improvement with respect to operational efficiencies and financial performance Assist in the month-end close and month-end analysis. Work with Operations to provide reports and analysis as requested Other special projects, Adhoc reports and analysis as require Skillset & experience 2-4 years’ experience in data analytics, financial modeling, P&L reporting or performance improvement projects, pricing, preferably in a Call Center environment. 2-4 plus years of general accounting experience 2-4 plus years of experience with Excel with above average skills Strong analytical and problem solving skills Financial budgeting and statement preparation experience preferable Product/customer level profitability analysis experience preferable Experience working with a general ledger system and report writer (MS Dynamics & Report Manager) Excellent oral and written communication skills in English Excellent interpersonal skills Ability to thrive in a fast-paced, change-oriented environment Open to work in 24/7 Shift environment, specifically US hours Self-Motivated and ability to work independently Call center experience and understanding of key metrics like productivity, shrinkage, occupancy etc. and how these metrics impact business financials is a plus
Job tags
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