Location
Noida | India
Job description
Understand All Relevant Aspects Product Deployment Associate, Which Includes
Review of the case assigned by CSM in Sales force
- Understand the kind of services needs to applied
- Any special instruction given in the Sales Force case
- Work on the given BIDs/Child/Enterprise
Apply services & settings per client SOP
- Productivity (Per SLA parameters)
- Accuracy/Quality (Per SLA parameters)
- Turn-around-Time (TAT) (Per SLA parameters)
- Complaints (Per SLA parameters)
Any other metrics agreed to within SLA
- Participate in training to develop knowledge in all systems
- Integrate procedural changes into daily routine
- Achieve individual productivity and quality goals
- Support other team members in meeting service expectations
- Aid in the training of others, as needed
- Provide quality review to ensure accuracy
- Adhere to Company Policies and Procedures
- Stay current with system and procedural changes to Harri process..
- Understanding of transportation operations, freight flow, terms.
- Understanding of bill flow process (which can differ between operating companies)
Job tags
Salary
