Hindustan Recruitment
Location
Delhi | India
Job description
Job Description
Customer Service Representative (CSR) plays a crucial role in assisting customers with their inquiries, concerns, and issues. Their job description typically includes: Customer Assistance: CSR's provide information and support to customers about products, services, orders, and account-related queries. Problem Resolution: They handle customer complaints, finding solutions to ensure customer satisfaction and maintain the company's reputation. Communication: CSR's interact with customers via phone, email, chat, or in person, demonstrating excellent communication skills and empathy. Product Knowledge: They have in-depth knowledge about the company's products/services to assist customers effectively. Order Processing: CSR's assist in order placement, tracking, cancellations, and modifications, ensuring accuracy and efficiency. Skills: customer service processes,customer acquisition,order processing,product knowledge,problem resolution,customer service,customer assistance,communicationJob tags
Salary
