Randstad
Location
Mumbai | India
Job description
Job Purpose:
This profile will be responsible for channel development, defining and driving sales strategy, expanding business, generating revenue in assigned territories and drive the business metrics of Benow via call center. The goal is to drive sustainable financial growth through boosting sales and building strong relationships with
existing merchants for recurring business while adding new merchants for the overall growth of the company.
Role and Responsibility:
• Developing and managing sales distribution channel across the assigned territory.
• Should Identify ways through which efficiencies can be built in improving Sales via tele calling model.
• Conducting skills gap analyses to identify areas of improvement for call center
• Coordinate individual and team performance review sessions to discuss strengths and weaknesses of telesales executives.
• Build and maintain good working relationships with current and potential merchants to create an atmosphere that fosters sales.
• Mass online team focuses on driving Benow acceptance at offline merchants across urban and rural areas of the zone.
• Onboarding of new Merchants and Branding. Expansion of Benow, attracting and retaining the right kind of merchants
• Train Key Merchants on payment solutions and to present products and manage escalations
• Monitor competition within assigned territory and share inputs with leadership team
• Ensure brand visibility in assigned territory leveraging collaterals provided by the organization
• Work towards strategy for recruitment and people management to drive high performance
• Develop and implement standards for productivity, customer-service and quality of service.
• Monitor the ROI and take measures to increase the ROI.
Educational Qualification:
• Any Graduate / MBA with a good academic record
Skills and Experience:
Essential:
• Minimum 2-5 years of experience in relevant space
• Hands on experience with merchant acquiring, engagement & payment solutions
• Hands on experience in Call Center Set Up – Outbound Sales Process
Skills:
• Excellent interpersonal skills and a strong sales/customer service focus
• Go-Getter approach, focused and Result-orientation.
• Good understanding of merchant facing role & payment solution ecosystem
• Tele sales experience with proven track record of increasing sales and revenue
• Exposure to the start up environment is an added advantage.
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
Job tags
Salary
