Connect io IT Pvt Ltd
Location
Secunderabad | India
Job description
Client Engagement Manager(CEM) | 3-5 Y | Hyderabad | Chennai | Pune | WFO | NP : 60 days.
Client Engagement Manager :
*Responsibilities:*
1. * Stakeholder Relationship Management:* Build and maintain strong relationships with government clients, understanding their needs, objectives, and expectations.
2. *Project Coordination:* Oversee the delivery of projects, ensuring they align with government clients' requirements, timelines, and budget constraints.
3. *Needs Assessment:* Collaborate with government agencies to conduct thorough needs assessments, identifying opportunities for improvement and tailoring solutions.
4. *Contract Management:* Manage contracts and agreements with government clients, ensuring compliance with regulations and contractual obligations.
5. *Communication:* Serve as the primary point of contact between the organization and government clients, facilitating clear and effective communication.
6. *Collaboration with Cross-functional Teams:* Work closely with internal teams such as sales, project management, and technical teams to ensure coordinated and successful client engagements.
7. *Problem Resolution:* Address any issues or concerns raised by government clients promptly, working to find satisfactory resolutions.
8. *Knowledge of Government Processes:* Stay informed about government policies, procedures, and regulatory requirements to ensure alignment in client engagements.
*Skills:*
1. *Government Sector Knowledge:* Familiarity with government processes, regulations, and protocols.
2. *Communication:* Excellent communication and interpersonal skills for building relationships and conveying information effectively to government clients.
3. *Project Management:* Proficient in project management methodologies to ensure successful delivery of services to government clients.
4. *Contract Negotiation:* Ability to negotiate and manage contracts, understanding legal and regulatory aspects in government engagements.
5. *Problem Solving:* Strong analytical and problem-solving skills to address challenges and obstacles in client engagements.
6. *Cross-functional Collaboration:* Ability to collaborate with diverse internal teams to meet client needs.
7. *Adaptability:* Flexibility to adapt to changing government requirements and priorities.
8. *Political Sensitivity:* Awareness of political and regulatory sensitivities when dealing with government clients.
*Qualifications:*
1. *Education:* Typically requires a bachelor's degree in business, public administration, or a related field.
2. *Experience:* Several years of experience in client engagement or account management roles, preferably in the government sector.
3. *Government Contracts Knowledge:* Understanding of government procurement processes and contract management.
4. *Interpersonal Skills:* Strong interpersonal skills to navigate relationships within government agencies and collaborate effectively.
Job tags
Salary
