Learning Consultant

Location

Mumbai | India

Job description

• Reporting to the regional Learning Delivery Manager, the Instructor utilize his/her knowledge of NCR business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience
• They work closely with the Learning Delivery Manager, the Learning Business Partners, and Learning Senior Specialists to understand the business requirements and the skill sets requiring enhancement
• The instructor facilitates and delivers a comprehensive learning program or event that enhances an associate s knowledge/skill and improves the overall effectiveness of the business unit/organization
• The primary function of this role is the delivery of training to the assigned audience

KEY AREAS OF RESPONSIBILITY

• Facilitate course delivery using classroom, lab, VILT (virtual instructor-led training), and online methods of instruction to NCR Atleos field engineers and service partners in India.

• Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available.

• Use existing knowledge combined with analytical skills to update and maintain course content.

• Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis.

• Execute course delivery according to the published training schedule.

• Work with the Learning Senior Specialists to measure learning program effectiveness and identify areas of improvement.

• Understand the competitive marketplace and stay current with the benchmarks/best practices that exist within the Learning community.

• Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers.

TRAVEL REQUIREMENTS

• As and when needed.

BASIC QUALIFICATIONS

• 2+ years of technical field experience and teaching adult learners technical topics

• Excellent verbal and written communication skills

• Strong (demonstrated) public speaking or presentation skills.

• Proficiency in MS Office products

• Experienced with working in a matrix-managed organization.

• Experience with NCR financial products (i.e., NCR ATM, Cheque Deposit etc.)

PREFERRED QUALIFICATIONS

• Bachelor s or associate degree in a related technical discipline or education and/or 1-2 years of experience working in Learning or Education-related discipline or technical field experience

• Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change.

• Ability to build rapport with internal and external customers.

• Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content.

• Proven ability to learn quickly and work independently.

• Experience with ATMs (i.e., NCR, Diebold, Wincor, or Hitachi)

• Experience with networking products (i.e., Cisco routers/switches)

Job tags

Salary